Refund Policy

Subscription billing

PayChase subscriptions are billed according to the plan, billing interval, price, and payment method selected at checkout. A subscription may begin with a trial period when shown during signup. Any paid billing schedule and renewal terms are presented before payment is confirmed.

You may cancel a subscription through the billing controls available in your PayChase account, subject to the terms displayed for your plan. Cancellation generally stops future renewals, while access to paid features may continue until the end of the already-paid billing period.

Refund requests are reviewed individually. If you believe you were charged in error, were charged after a valid cancellation, or experienced a material billing problem, contact support promptly with the account email, invoice or transaction reference, and a description of the issue.

Approved refunds are returned to the original payment method where possible. Payment-provider processing times may affect when a refund appears. Third-party fees, currency conversion differences, and charges made directly by an accounting or payment provider may be subject to that provider's own policies.

We do not promise a refund solely because a subscription was not used, a connected accounting provider was unavailable, or a third-party integration had limitations. We will nevertheless review the facts and may issue a discretionary credit or refund where appropriate.

This policy does not limit any non-waivable rights available under applicable consumer or payment laws. PayChase may update this policy when billing practices or payment providers change.